Privacy Policy

Last updated: 29/05/2025 - 08:18 AM

At Gites Ardennen, we place great importance on your privacy. In this privacy policy, we explain what personal data we collect, why we do so, how we use this data, and what rights you have.

This privacy policy has been prepared in accordance with the GDPR rules for data protection within the EU. The Belgian Data Protection Authority oversees compliance with these rules in Belgium.

1. Who are we?

This website is managed by:

Dorothée Flament & John Gustin
info@gites-ardennen.be
0476 69 26 69

For questions about this privacy policy, you can contact us at info@gites-ardennen.be

2. What personal data do we collect?

When you visit our website or contact us, we may collect the following data:

first and last name;
email address;
phone number;
address details, if necessary for a reservation;
data about your reservation or request;
communication you send us;
technical data, such as IP address, browser type, device data, and browsing behavior on the website.

We only collect data that is necessary for the purpose for which it is requested.

3. Why do we process your data?

We use your personal data for the following purposes:

to respond to your questions or contact requests;
to manage reservations or requests;
to perform our services correctly;
to communicate practical information about your stay;
to improve our website;
to comply with legal or administrative obligations;
to send newsletters or commercial communications with your consent, if applicable.

4. On what basis do we process your data?

We only process your data when there is a valid reason for doing so, for example:

because processing is necessary to handle your request or reservation;
because you have given your consent for this;
because we must comply with a legal obligation;
because we have a legitimate interest, for example, to secure our website or improve our services.

5. Do we share your data with third parties?

We never sell your personal data to third parties.

However, we may share your data with external service providers when necessary for our operations, such as:

hosting providers;
booking platforms;
payment providers;
IT or web partners;
accounting or administrative partners;
analytics tools, if applicable.

These parties may only process your data for the purposes for which we engage them.

6. How long do we retain your data?

We do not retain your personal data longer than necessary for the purpose for which it was collected.

Contact details and communication are retained as long as necessary to process your request. Reservation and invoicing data may be retained longer when legally or accounting required.

7. How do we secure your data?

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or unauthorized disclosure.

However, no online transmission or storage method can guarantee complete security.

8. Your rights

You have the right to:

request access to your personal data;
have incorrect data corrected;
have your data deleted;
restrict the processing of your data;
object to certain processing;
withdraw your consent at any time;
transfer your data, if applicable.

To exercise these rights, you can contact us at info@gites-ardennen.be

We may ask you to confirm your identity before we process your request.

9. Cookies

Our website uses cookies. More information about this can be found in our separate cookie policy.

10. Complaints

If you believe that we are not processing your personal data correctly, you can contact us at info@gites-ardennen.be

You also have the right to file a complaint with the Belgian Data Protection Authority:

Data Protection Authority
Drukpersstraat 35
1000 Brussels
www.gegevensbeschermingsautoriteit.be

11. Changes to this privacy policy

We may adjust this privacy policy from time to time. The most recent version is always available on this page.